Privacy Policy
VATIAZ HOSPITALITY CO., LTD (hereinafter referred to as the “Company”) receives offers or important personal data, such as information obtained from customers when using the Company’s website.
For clarity, “personal data” means personal information entered into the Company’s website or its affiliated websites, in any form.
The Company respects and values your personal data rights and privacy. We recognize that, as a service user, you expect security and safety when using our website.
The personal data we collect from you will only be obtained with your consent and used strictly for the Company’s operational purposes. The Company implements strict security measures to ensure that your personal information is protected and not used without your authorization. Only non-confidential, general information may be disclosed to third parties.
Exceptions for Data Disclosure
The Company may disclose users’ personal data in the following cases:
When disclosure is genuinely necessary for security, protection of property, or to safeguard the rights of the Company in cases of misuse of our website.
We may share anonymized information with our affiliated companies and websites as part of our normal business operations.
The Company will disclose users’ personal data when required by law, but only to the extent necessary and with efforts to maintain individual privacy.
Purpose of Collecting Personal Data
Your personal data may be used for the following purposes:
To develop marketing plans, analyze data, conduct market research, evaluate services through guest satisfaction surveys, analyze market trends and customer insights, and improve our products, services, and website performance.
To promote marketing activities, offer products, services, and other benefits.
To personalize content and advertisements you see on our website or online platforms.
For internal use or for public relations purposes, including using photographs or videos from events, meetings, or seminars organized by us, through print or online social media channels.
To identify you and your account for hotel or resort reservations and for purchasing products or services as requested.
To facilitate your stay, including check-in and check-out services, pre-arrival and post-stay communications, additional services within our hospitality group, payment processing, and personalized services based on your preferences.
To comply with legal obligations.
To perform contracts made with you or fulfill your pre-contract requests, such as procurement, product/service quality inspections, vendor performance assessments, or related matters. Failure to provide personal data may prevent us from fulfilling your requests or complying with legal obligations.
When we receive your explicit consent, we will use your data only for the purposes consented to, including marketing communications, promotional offers, or participation in online campaigns and other activities.
The Company does not sell, rent, or share your personal data with others, including third parties, nor use it for unauthorized commercial purposes.
Data Transfer to Other Countries
To provide the best possible service and experience, your personal data may be transferred to our managed hotels and resorts, contracted service providers, or third parties located abroad.
Such international data transfers may be subject to privacy laws different from those of Thailand. Therefore, the Company will ensure appropriate safeguards consistent with Thailand’s personal data protection laws before any transfer. These transfers will be conducted lawfully for legitimate interests, public benefit, state-mandated missions, or with your consent.
Use of Cookies and Other Technologies
The Company and third parties use technologies to collect information about your use of our websites and affiliated sites.
Cookies are text files stored on your computer that are accessed whenever you visit a website. They help improve convenience, such as remembering usernames. Cookies only collect information you voluntarily provide and cannot access your computer or transmit viruses. Most browsers automatically accept cookies, but you can choose to accept or decline them through browser settings.
You may manage or delete cookies via your browser or device settings. For more details, refer to your browser’s or device’s help section.
Other Tracking Technologies:
We use standard automated technologies such as web beacons (also known as clear GIFs or pixel tags) and similar tools to communicate through cookies and track your activity on our websites or apps. Web beacons may also be used in emails to track whether messages have been opened.
In some cases, this data may be used for third-party advertising that automatically collects data (e.g., through cookies) to track your website activity and deliver personalized ads.
You can manage ad settings and analytics preferences through:
Privacy settings for your mobile or wireless devices can be managed through the device manufacturer’s website or your operating system’s privacy settings.
Third-Party Links
The Company’s website may contain links to third-party websites not under our control. You should review those websites’ privacy policies before using them. These links are provided for your convenience, and third parties do not share your data with us. Therefore, we are not responsible for the privacy practices or content of such third-party websites.
Data Retention Period
We retain your data for as long as necessary for business operations or as required by Thai law, typically for 2 years after account closure or deletion, unless otherwise required by law. Once the retention period expires, your data will be deleted from our database.
However, you may request deletion or destruction of your personal data by submitting a written request to info@vatiaz.com. Requests will be processed within 30 days from receipt.
Protection of Children’s Personal Data
This website is not intended for persons under 18 years old. We do not knowingly collect data from minors under 18. If we unintentionally receive such data, it will not be shared with third parties for any purpose.
Updates to This Privacy Policy
The Company may update or revise this Privacy Policy at any time. Any changes will be announced on our website.
If you have any questions, suggestions, or feedback regarding this Privacy Policy, please contact us.
Disclaimer
The Company shall not be liable for any loss or damage, direct or indirect (including consequential, incidental, or unforeseeable damages), arising from the use of or access to this website.